C1: Diamond & Gemstone Fluency for the Sales Floor
About Course
Course Overview
Diamond & Gemstone Fluency for the Sales Floor (Course C1) equips fine jewelry sales associates, bridal specialists, and retail advisors with scientific authority and practical counter skills. Built on GIA and AGS research standards and the Fine Jewelry Retail Career, Operations, and Competency Framework, this 10-module masterclass bridges rigorous gemology with luxury sales floor execution.
Browse Complete Course Landing Page & Syllabus →
Curriculum Modules
- Module 1: Carat, Cut, Color, Clarity — What the Client Actually Sees — The two-stone demonstration, face-up cut performance, color perception in ambient light, and eye-clean clarity boundaries.
- Module 2: Reading a GIA Report With a Client (and What Not to Say) — Step-by-step report translation, plotting diagram navigation, and avoiding fear-triggering vocabulary.
- Module 3: AGS 0-10 vs. GIA Nomenclature — Translating Between Scales — Dual-scale proficiency, light performance metrics, and seamless transition between grading standards.
- Module 4: Lab-Grown, Natural, Simulant — The Disclosure Conversation — Origin science (HPHT vs. CVD vs. Moissanite/CZ), value retention realities, and mandatory FTC disclosure frameworks.
- Module 5: Fluorescence, Inclusions and “Is This a Flaw?” — Reframing inclusions as natural birthmarks, Moses et al. fluorescence science, and objection handling on the counter.
- Module 6: The Colored Stone Top 10 — Sapphire to Tanzanite — Mohs hardness, daily wear caveats, emerald oiling (F1/F2/F3), and tanzanite pleochroism storytelling.
- Module 7: Pearls — Types, Grading Vocabulary and Care — Akoya, South Sea, Tahitian, freshwater, GIA 7 Value Factors, and crucial cleaning rules.
- Module 8: Metals, Marks and Alloys — Karats, Purity & Bench Care — Karat purity, white vs. yellow vs. rose gold, platinum hallmarks, rhodium flashing, and repair guidance.
- Module 9: Treatment and Origin Questions — What You Must Disclose — FTC 16 CFR § 23 rules, thermal enhancement, diffusion, fracture-filling, and protecting client trust.
- Module 10: Product-Knowledge Drills — A 30-Day Self-Test Capstone — 30-day spaced repetition retention drills, fast-fire customer questions, and counter certification preparation.
What’s Included in This Course:
- ✅ 10 comprehensive, university-grade study modules (~41,000 words total)
- ✅ Word-for-word consultative dialogue scripts for tricky counter conversations
- ✅ Clear durability & care reference tables for all major gemstones and metals
- ✅ Terminal self-check quizzes and 30-day spaced-repetition drills
Course Content
Module 1: Carat, Cut, Color, Clarity — What the Client Actually Sees
-
Module 1: Carat, Cut, Color, Clarity — What the Client Actually Sees — Field Masterclass