Specialist Track • Course C8

Custom Design & Repair Workflow

Master the complete custom design and bench repair pipeline. From client intake, condition documentation, and job ticketing to CAD modeling, wax carving, casting, stone setting, quality control, repair pricing formulas, and managing high shop volume.

Access Masterclass on Tutor LMS →
• 8 Field Modules • 32 Visual Frameworks • Daily Huddle Cards • Quizzes • 6–8 Hours

Curriculum Specifications & Operational Benchmarks

Total Course Scope

8 Intensive Modules

~18,000 words • 6–8 Hours

Ideal Audience

Sales Associates & Store Managers

Course is designed for Sales Associates, Custom Coordinators & Bench Managers

Track Structure

Specialist Track • Custom CAD & Bench Workflow

SOP-Aligned Professional Mastery

Certification

Tutor LMS Accredited

Certified Custom Design & Repair Workflow Specialist

THE FOUR PILLARS OF CUSTOM DESIGN & REPAIR OPERATIONS

I 1. CAD & Fabrication • Standard Operating Procedure • Stage-Gate Compliance

II 2. Pricing & Margin • Margin & Cash Velocity • Formulaic P&L Protection

III 3. Bench QC Protocols • Quality Control Standards • Risk Mitigation Barriers

IV 4. Pipeline Velocity • Milestone Handoff • Client Lifetime Value

Hub Strategic Architecture: THE FOUR PILLARS OF CUSTOM DESIGN & REPAIR OPERATIONS. Luminous operational framework integrating procedural execution, financial discipline, risk control, and client relationship equity.