C11: Running the Store — Luxury Retail Operations

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Begin with Module 1 or jump directly into any study module below:

Course Overview

C11: Running the Store — Luxury Retail Operations is a comprehensive masterclass. The comprehensive operational playbook for fine jewelry store managers and boutique directors. Master opening and closing rituals, morning huddles, weekly counts, client book audits, visual merchandising zoning, traffic-based scheduling, SOP writing, and manager scorecards.

Curriculum Specifications

  • ⏱️ Course Length: 10 Core Modules (~22,000 Words / 8–10 Hours)
  • 📖 Format: Field Guides + Workflows + Case Studies + Quizzes
  • 🧩 Track: Leadership Track • Store Governance & Operating Systems
  • 📜 Certification: Certified Fine Jewelry Store Operations Director

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Curriculum Modules

  1. Module 1: From Sales Floor to Store Leadership: What Actually Changes
  2. Module 2: The Daily Rhythm: Open, Huddle, Floor, Close
  3. Module 3: Weekly Counts, Coaching, Client-Book Review
  4. Module 4: Monthly Reporting, Planning, Inventory Reconciliation
  5. Module 5: Visual Merchandising Standards and Case Zoning
  6. Module 6: Scheduling to Traffic and Peak Coverage
  7. Module 7: Vendor, Repair and Custom Pipeline Management
  8. Module 8: Writing SOPs Your Team Will Actually Use
  9. Module 9: Compliance Calendar: Insurance, Records, Filings
  10. Module 10: The Manager’s Own Weekly Scorecard

What’s Included in This Masterclass:

  • ✓ 10 comprehensive study modules (~22,000 words total)
  • ✓ Field-tested operational frameworks and verbatim dialogues
  • ✓ Step-by-step SOPs and procedural checklists
  • ✓ 10 Daily Huddle Cards for morning team briefings
  • ✓ 10 10-Question Knowledge Check Quizzes with detailed answer rationales
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