C13: Hiring, Coaching & Performance Management

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Begin with Module 1 or jump directly into any study module below:

Course Overview

C13: Hiring, Coaching & Performance Management is a comprehensive masterclass. Build and lead an elite, high-performing fine jewelry sales team. Master luxury talent sourcing, sales audition interviews, 30-day onboarding pathways, in-the-moment floor coaching, high-impact one-on-ones, transparent commission structures, and bench strength succession.

Curriculum Specifications

  • ⏱️ Course Length: 10 Core Modules (~22,000 Words / 8–10 Hours)
  • 📖 Format: Field Guides + Workflows + Case Studies + Quizzes
  • 🧩 Track: Leadership Track • Talent Development & Floor Coaching
  • 📜 Certification: Certified Fine Jewelry Sales Leadership Coach

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Curriculum Modules

  1. Module 1: What Great Jewelry Sellers Have in Common
  2. Module 2: Role Profiles and Sourcing
  3. Module 3: Structured Interviews and Auditions
  4. Module 4: The 30-Day Onboarding Plan
  5. Module 5: Floor Coaching: Observe, Debrief, Practice
  6. Module 6: Weekly One-on-Ones
  7. Module 7: Performance Reviews With Evidence
  8. Module 8: Managing Underperformance
  9. Module 9: Recognition, Incentives and Commission Fairness
  10. Module 10: Building Bench Strength for Your Own Promotion

What’s Included in This Masterclass:

  • ✓ 10 comprehensive study modules (~22,000 words total)
  • ✓ Field-tested operational frameworks and verbatim dialogues
  • ✓ Step-by-step SOPs and procedural checklists
  • ✓ 10 Daily Huddle Cards for morning team briefings
  • ✓ 10 10-Question Knowledge Check Quizzes with detailed answer rationales
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